This FAQ will provide instructions for installing the new security certificate used to access the EU and US Citrix environments.

1. Go to https://support.synteracthcr.com/
2. Select the Download link on the left menu

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3. Select the "Citrix Certificate Package" from the Security Certificates section, this will download the package
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4. After the file has been downloaded, double-click on the file to extract

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5. After the files have been extracted, double-click on SynteractHCR.Secure.Primary.cer file and select Install Certificate

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6. Accept the default for each prompt
7. After the first certificate has been successfully installed, repeat steps 5 and 6 for SynteractHCR.Secure.cer
8. You can now proceed to accessing the Citrix environments