This FAQ will provide instructions for installing the new security certificate used to access the EU and US Citrix environments.

1. Go to
2. Select the Download link on the left menu


3. Select the "Citrix Certificate Package" from the Security Certificates section, this will download the package

4. After the file has been downloaded, double-click on the file to extract


5. After the files have been extracted, double-click on SynteractHCR.Secure.Primary.cer file and select Install Certificate


6. Accept the default for each prompt
7. After the first certificate has been successfully installed, repeat steps 5 and 6 for SynteractHCR.Secure.cer
8. You can now proceed to accessing the Citrix environments